Delivery & Returns
On the product page for each item, you will see a dispatch estimate e.g. 'within 4-6 weeks.' Dispatch is when we send the product to your door.
Delivery should be within 5 working days of dispatch for the Gauteng region. Please contact our team for the delivery times of other regions in South Africa.
You will receive a call from one of our friendly couriers to set up a convenient delivery date. Delivery usually happens during weekdays, though sometimes we do offer Saturday delivery.
Our lead times( please note: these are dispatch lead times)
All our items are made just for you.
Return & Exchange Policy
If for some reason you are not happy with your furniture item, call our contact centre on 083 441 1339. You will need to complete the returns form that you received with your item. We will arrange an assessment. If our quality assurance team finds that the goods are defective or that there are quality issues, a return will be generated by our contact centre, or your goods will be replaced or repaired. Our contact centre will arrange the collection date and time for your returned furniture. If we discover in our assessment that you have not followed the care instructions, the goods are not defective or not affected by quality issues, you will not be entitled to a refund, repair or exchange of these goods.